Privacy Policy

Last updated: July 22, 2026

This Privacy Policy explains how Car Hub Auto Spa ("we," "us," or "our") collects, uses, and safeguards information when you visit carhubmacomb.com, contact us, book an appointment, chat with us, or receive text messages from us. By using our website or providing your information, you agree to the practices described here.

1. Information we collect

We collect information you provide directly to us and a limited amount of information automatically when you use our website.

Information you give us

• Contact form: your name, email address, phone number, vehicle year/make/model, the service you're interested in, and any message you send.
• Appointment booking: your name, phone number, email, and the appointment details you select through our online scheduler.
• Chat & messaging: the contents of conversations you start with our website chat widget, and your phone number if you choose to text us.
• Phone calls: information you share when you call the shop.

Information collected automatically

• Usage & device data: pages viewed, referring links, approximate location, browser and device type, and interactions with the site, collected through analytics tools (see Cookies & analytics).

2. How we use your information

We use the information we collect to:

• Respond to your inquiries, provide quotes, and answer questions;
• Schedule, confirm, remind you about, and manage appointments;
• Send you service-related and, where you've opted in, promotional text messages and emails;
• Operate, maintain, and improve our website and services;
• Prevent fraud and abuse, and comply with legal obligations.

3. SMS / text messaging & consent

Car Hub Auto Spa may send text (SMS) messages to the phone number you provide, for purposes such as appointment scheduling and reminders, quote follow-ups, service updates, and — where you have opted in — promotions and offers.

Your consent

By providing your mobile phone number through our contact form, booking scheduler, chat widget, or verbally, and by opting in where an opt-in checkbox or keyword is presented, you consent to receive text messages from Car Hub Auto Spa at that number, including messages sent by an automated system. Consent to receive marketing texts is not a condition of purchasing any goods or services.

Message frequency & rates

Message frequency varies based on your interactions with us. Message and data rates may apply. Your mobile carrier is not liable for delayed or undelivered messages.

How to opt out or get help

• STOP Reply STOP to any message to unsubscribe. You will receive a one-time confirmation, and we will stop sending texts to that number.
• HELP Reply HELP for assistance, or contact us at (586) 746-9895 or Carhubautospa@gmail.com.

Supported carriers include major U.S. carriers, but carriers are not liable for delayed or undelivered messages.

4. How we share information

We do not sell, rent, or trade your personal information. We share information only in these limited situations:

• Service providers who help us operate the business — for example, our website host, appointment/CRM and messaging platform, form-to-email delivery, photo hosting, and analytics providers — solely so they can perform services on our behalf and under obligations to protect your data.
• Legal & safety reasons — when required by law, subpoena, or to protect the rights, property, or safety of Car Hub Auto Spa, our customers, or others.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy.

Text-messaging opt-in data is never shared with third parties for their own marketing or promotional purposes, as stated in the SMS section above.

5. Cookies & analytics

Our website uses cookies and similar technologies to understand how visitors use the site and to improve it. These include:

• Google Analytics — traffic and behavior measurement;
• Microsoft Clarity — aggregated heatmaps and session analytics that help us improve usability;
• Vercel Web Analytics — privacy-friendly traffic metrics.

You can control cookies through your browser settings. Disabling cookies may affect some site features. To opt out of Google Analytics across sites, you can install Google's opt-out browser add-on.

6. Data retention

We keep personal information for as long as needed to provide our services, respond to inquiries, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

7. Your choices & rights

• Text messages: reply STOP to opt out at any time (see the SMS section above).
• Email: use the unsubscribe link in any marketing email, or contact us to opt out.
• Access & deletion: you may request access to, correction of, or deletion of the personal information we hold about you by contacting us using the details below. We will respond as required by applicable law.

8. Data security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Children's privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

10. Third-party links

Our website may link to third-party sites and services (such as Google Maps, Instagram, or Facebook). We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be reflected here, and your continued use of the website after changes are posted constitutes acceptance of the updated policy.

12. Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us: